Genworth Canada is committed to meeting the needs of all our customers and making it easier for people with disabilities to access our resources.

Genworth Canada is actively working towards achieving a fully accessible website that strives to conform to the World Wide Web Consortium Web Content Accessibility Guidelines (VCAG) 2.0 and is usable with assistive technology.

Accessibility features are available on a number of mobile/desktop browsers and operating systems to help improve your online experience. Some of the common features offered include the following:

  • increasing text size
  • adjusting page zoom
  • enhancing page colours
  • having page contents read out loud

The following resources provide tools and information on how to optimize accessibility features on your computer and mobile device:

Alternate Format

An accessible or alternate format for a document is a method of arranging information in a specific format in order to remove potential barriers to accessing and understanding information. Genworth Canada is committed to providing accessible information and communication to its customers and recognizes that persons with disabilities may use methods other than standard print to access information. To request an accessible format document, please click here.

For additional information on Genworth Canada’s Accessibility Policy and Services, please send an email to mortgage.info@genworth.com.

Genworth Canada’s Accessibility Policy

Genworth Canada’s Accessibility Policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Genworth Canada is committed to ensuring that all services provided by Genworth Canada and its employees shall follow the principles of dignity, independence, integration and equal opportunity.

Genworth Canada’s Workplace Accessibility

Multi-Year Accessibility Plan

Genworth Canada has developed a Multi-Year Accessibility Plan outlining our strategy in meeting AODA requirements. This Multi-Year Accessibility Plan is reviewed and updated regularly.. 

Training Employees

In 2012 Genworth Canada launched an online Accessibility training course on Customer Service which our employees subsequently completed.  This year we designed and developed a training course on Human Rights and Persons with Disabilities.  All of our Canadian employees will be asked to complete this course, and a record of their completion will be tracked and recorded.  As new employees join Genworth Canada they too will be required to complete this training within their first month of employment.  In December 2015 we also launched a new Human Rights Training course based on the Integrated Accessibility Standards Regulations.  New and existing employees will be asked to complete this training.

Providing Accommodation

Throughout the interview process Genworth Canada will offer accommodation to applicants who are Persons with Disabilities or special needs.

Request Accessible Materials – Online Form

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