Complaints Handling Procedure

Step 1)

Our Customers should call their Account Manager or contact a customer service representative at:
Telephone: 1-800-511-8888
Email: mortgage.info@genworth.com   

Step 2)

If Customers are unable to resolve their complaints to their satisfaction, they should contact the Company’s Vice President, Underwriting Operations at:

Genworth Financial Mortgage Insurance Company Canada
Attention: Jim Spitali
2060 Winston Park Drive, Suite 300
Oakville, ON L6H 5R7
E-mail: jim.spitali@genworth.com

Third-Party Complaint-Handling Process for this Institution:

General Insurance OmbudService (GIO)
Head Office
10 Milner Business Court, Suite 701
Toronto, ON

Website: www.giocanada.org
National Toll-free: 1-877-225-0446

If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC:

Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
Toll Free: 1.866.461.3222
Website: www.fcac-acfc.gc.ca

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